Shipping policy
SHIPPING POLICY
We aim to process and dispatch all orders as quickly as possible so you can receive your items without delay.
Processing Times
Orders are processed within 1–3 business days (excluding weekends and public holidays).
During busy periods, processing times may be slightly longer.
Shipping Times
Shipping times vary depending on your location and the shipping method selected at checkout.
Estimated delivery times:
-
Australia: 3–10 business days
-
International: 7–21 business days
Please note these are estimates only and not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information (if applicable).
Delays
We are not responsible for shipping delays caused by postal carriers, customs, or external factors beyond our control.
Lost or Damaged Parcels
Once your order has been dispatched, we are not liable for lost, stolen, or damaged packages.
If your parcel is lost or delayed, please contact the shipping carrier directly using your tracking information.
Incorrect Shipping Details
Please ensure all shipping details are correct before placing your order.
We are not responsible for orders shipped to incorrect addresses provided at checkout.